4 monetary research firms ... Years of cumulative leadership ... and millions of subscribers worldwide ... Now integrated under one roofing system ... Legacy Research Group.
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Unfortunately this browser is not supported. Please utilize a current version Continue reading of Chrome, Firefox, Safari or Edge to see BBB.org. Click to find out more BBB stays operational and concentrated on serving our company neighborhood. Learn more. Publishers, Client Evaluations are not utilized in the estimation of BBB Rating problems closed in last 3 years grievances closed in last 12 months, Client Reviews are not utilized in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Consumer Complaints10/26/2020I am a life time member. I have actually not been able to get a single email from any publication that I have been a member of for months now.
Initially they informed me they will look into it. Then I was told the system was sending it to a wrong email address. This took place a number of times after I was told my e-mail address had been updated. Then they told me they will do an intensified case to trace my e-mail concern, I waited a week, no updates. Then I was told my original e-mail service - protonmail. com is not compatible. Then I changed my email to a yahoo e-mail address they stated would give me no problems. I wait, still nothing. Then they tell me it was since I had not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was inquiring about were not part of my subscription, however when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent out updates at what time, however More help then customer care tells me on their end, it shows nothing was sent and they don't understand when they go out by means of email. When I asked for a manager or different contact information, they said they don't have any.
I paid near to 5 figures for these lifetime subscriptions total, and I am not even receiving them to date. This is too time consuming, frustrating, and terrible client service. I am part of other financial investment advisories Visit this page and they have the ability and resources to quickly fix any problems. Nothing even close to absolute incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Check out MoreDesired Outcome, Other (requires description) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some kind of compensation for ALL THIS INCONVENIENCE As far as your customer service dept, you ought to fire all of them and restructure the dept.